How to raise a complaint about our work, products, service, or a finance agreement we introduced.
If your complaint is about the installation, the products, or the service you received from us, please contact Emerald Solar Ltd at info@emeraldsolar.co.uk, on 0800 999 1590, or by post at:
Emerald Solar LtdWe will acknowledge your complaint and tell you how we will handle it.
If your complaint relates to the finance agreement itself, including its terms, payments, or how the finance was explained or arranged, please contact the finance provider named on your finance agreement rather than us.
We introduce customers to more than one finance provider:
If you are unsure which finance provider your agreement is with, please contact us and we will confirm the relevant provider and provide you with their complaints contact details. If appropriate, we can also forward your complaint to the relevant provider and let you know that we have done so.
If you are unhappy with the outcome of your finance complaint, or you have not received a final response within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The service is free and independent.
Trusted solar panel and battery storage installers helping UK homeowners save money, reduce emissions, and achieve energy independence.
Part of the Emerald Green Energy family.
MCS-Accredited Installers
EPVS-Verified Designs
Emerald Green Energy Ltd (Financial Services Register No. 1034352) is an Introducer Appointed Representative of Hometree Finance, a trading name of HTG Finance Limited (Financial Services Register No. 825534), and of Shermin Finance Limited (Financial Services Register No. 727594). Both are authorised and regulated by the Financial Conduct Authority. The finance we introduce you to will be provided by one of them, and the lender will be named on your credit agreement.
